13.7. Managing Proctored Exams

When you administer a proctored exam in your course, learners might have questions or concerns about the exam. Usually, you can direct learners to the FAQ section on edx.org or to Taking Timed and Proctored Exams in the edX Help Center to answer their questions.

If learners need accommodations for disabilities, or have a technical problem with the exam, you work with edX support to determine a solution on a case by case basis.

13.7.1. Accommodate Learners with Disabilities

A learner may request and qualify for a disability accommodation to a proctored exam, such as an additional time allowance or an exam policy exception allowing a personal care assistant in the room.


Make sure the learner who has requested special accommodations, including additional time, does not start taking the proctored exam before you set up the accommodation.

If you need to allow more time for the learner, see Grant Learners More Time for a Timed or Proctored Exam.

To make a special policy accommodation for a learner, follow these steps.

  1. View the live version of your course.

  2. Select Instructor, and then select Special Exams.

  3. Expand Allowance Section.

  4. Select Add Allowance.

    The Add a New Allowance dialog box opens.

  5. For Special Exam, select the subsection that contains the proctored exam.

  6. For Allowance Type, select Review Policy Exception.

  7. Add a description of the allowance, such as the following example.

    Learner has a disability. Allow one additional person in the room.

  8. For Username or Email, enter the learner’s information.

  9. Select Save.

When you have set up the allowance, let the learner know that their special allowance has been granted.

When the proctoring service reviews the learner’s proctored exam results, the reviewer takes the special allowance into account.

13.7.2. Allow Learners to Retake a Proctored Exam

If a learner needs to retake a proctored exam, you can clear their existing exam attempt and allow them to retake the exam.

The procedures for allowing learners to retake a proctored exam and a timed exam are the same. To allow learners to retake an exam, see Allow Learners to Retake a Timed or Proctored Exam.

13.7.3. Manage Technical Problems During a Proctored Exam

For information about what learners should do if they experience technical problems during an exam, see Technical problems during a proctored exam in the edX Help Center.