13.7. Managing Proctored Exams

When you administer a proctored exam in your course, learners might have questions or concerns about the exam. Usually, you can direct learners to the FAQ section on edx.org or to Taking Timed and Proctored Exams in the edX Help Center to answer their questions.

If learners need accommodations for disabilities, or have a technical problem with the exam, you work with edX support to determine a solution on a case by case basis.

13.7.1. Accommodate Learners with Disabilities

A learner may request and qualify for a disability accommodation to a proctored exam, such as an additional time allowance or an exam policy exception allowing a personal care assistant in the room.

Note

Make sure the learner who has requested special accommodations, including additional time, does not start taking the proctored exam before you set up the accommodation.

If you need to allow more time for the learner, see Grant Learners More Time for a Timed or Proctored Exam.

To make a special policy accommodation for learners, follow these steps.

  1. View the live version of your course.

  2. Select Instructor, and then select Special Exams.

  3. Expand Allowance Section.

  4. Select Add Allowance.

    The Add a New Allowance dialog box opens.

  5. For Username or Email, enter all the learners’ emails/usernames seperated by a comma that you wish to add an exception for.

  6. For Select Exam Type, select Proctored Exams

  7. For Select Exams, click on the desired exams you want to add an exception for.

  8. For Allowance Type, select Review Policy Exception.

  9. Add a description of the allowance, such as the following example.

    Learner has a disability. Allow one additional person in the room.

  10. Select Create Allowance.

When you have set up the allowance, let the learner know that their special allowance has been granted.

When the proctoring service reviews the learner’s proctored exam results, the reviewer takes the special allowance into account.

13.7.2. Resuming Proctored Exams in an Error State

If a learner encounters an error while taking a proctored exam and cannot continue, their exam attempt can be manually resumed with their answers and time remaining saved.

The procedures for allowing learners to resume a proctored exam and a timed exam are the same. To allow learners to resume an exam, see Resuming an Exam in an Error State.

13.7.3. Allow Learners to Retake a Proctored Exam

If a learner needs to retake a proctored exam, you can clear their existing exam attempt and allow them to retake the exam.

The procedures for allowing learners to retake a proctored exam and a timed exam are the same. To allow learners to retake an exam, see Allow Learners to Retake a Timed or Proctored Exam.

13.7.4. Manage Technical Problems During a Proctored Exam

For information about what learners should do if they experience technical problems during an exam, see Technical problems during a proctored exam in the edX Help Center.

13.7.5. View Proctortrack Onboarding Status

Proctortrack requires all learners to complete an onboarding process before they take a proctored exam. In the onboarding process, learners download and install the necessary client software and verify their identity with Proctortrack.

Note

Onboarding includes a mandatory identity verification step which establishes an identity baseline with Verificient. This is required to gain access to the first Proctored Exam, and can take 5+ business days for learners to complete. See Create a Proctored Exam with Proctortrack for more information.

To view learners’ onboarding status for your course, follow these steps.

  1. View the live version of your course.

  2. Select Instructor, and then select Special Exams.

  3. Expand Student Onboarding Status.

  4. Each entry can be filtered by username, email, or type of status. The following statuses are available:

    1. Not Started: Learner has not started the onboarding process.

    2. Setup Started: Learner has started downloading the proctoring software.

    3. Proctoring Started: Learner has started the onboarding exam.

    4. Submitted: The onboarding exam attempt has been submitted for review.

    5. Verified: The attempt has been verified, and the learner’s onboarding status is valid for two years from the last modified date.

    6. Approved in Another Course: The learner has an approved onboarding profile in another course, so they are effectively approved in any course for two years from the last modified date. However, they can still complete the onboarding exam in your course if desired.

    7. Rejected: The attempt has been rejected, and the learner must retake the onboarding exam.

    8. Error: The learner encountered an error while taking the onboarding exam, and their attempt must be reset.

      Note

      Learners can self-service reset their onboarding exam. See Checking Your Onboarding Status and Resetting Your Onboarding Exam in the edX Help Center.